Refund Policy

30-day money-back guarantee

Invoiceprime, operated by EG translogistic LLC, offers a 30-day money-back guarantee on all membership purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, which acts as the Merchant of Record for all orders. To request a refund:

• Visit paddle.net and locate your order using the email address used at checkout.
• Or contact our support team through your account and we will assist you.

After the refund window

Beyond the 30-day window, you can cancel your subscription at any time and you will keep access until the end of the billing period already paid for. No further charges will be made after cancellation.

Questions

If you have questions about refunds or billing, contact EG translogistic LLC through the support channel in your account, or reach Paddle's buyer support at paddle.net.